Our team of experienced and dedicated mystery shoppers discreetly visit your hotel, restaurant, bar, spa, or any hospitality-based organisation, and provide you with a full and detailed report of their experience of your operating standards.
The power of the full picture
First-class Mystery Shopping insights and Training provision for the hospitality sector
Know your business
See your business through the eyes of your customer.
Identify it, improve it
Our support doesn’t end with the Mystery Visit report.
Our entire team have close links with hospitality-based clients, so they understand the challenges you face. And we believe in practical solutions, not theory. That’s why we can work closely with you to provide the depth of insight, advice, and support you need to turn vision into reality.
Whether for Mystery Guest programmes and test calls or training and developing our teams, Service Scan and Progressive Training have always delivered for the 30 plus years I have worked with them. Their down to earth and practical approach is second to none and, above all, they understand our business.
– Robin Hutson, Chairman and CEO of Lime Wood Group Ltd and Home Grown Hotels Ltd
Where our clients are
Let's chat
If you’d like our help by providing a ‘customer’s eye view’ of your business, speak to us today.